Privacy Policy

1. Introduction

Eco Heat Wave ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Company Details:
Eco Heat Wave
6 Osprey Place, Inverurie, AB51 6BZ
Email: info@ecoheatwave.uk
Phone: 07300 040096 / 07300 040092

2. Information We Collect

2.1 Personal Information

When you contact us or request our services, we may collect:

• Name and contact details (email address, phone number, postal address)
• Property address where services are required
• Service requirements and preferences
• Payment information for processing transactions
• Communication preferences

2.2 Technical Information

We may automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our plumbing and heating services
• Process your bookings and service requests
• Send you appointment confirmations and service reminders
• Respond to your enquiries and provide customer support
• Process payments and manage billing
• Send you marketing communications (with your consent)
• Comply with legal obligations and regulatory requirements
• Maintain records for Gas Safe and OFTEC compliance
• Improve our website and user experience

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract Performance: To fulfill our service agreements with you
• Legitimate Interest: To operate our business, improve our services, and prevent fraud
• Legal Obligation: To comply with Gas Safe Register, OFTEC, and other regulatory requirements
• Consent: For marketing communications (you can withdraw consent at any time)

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, booking systems, and IT support providers
• Regulatory Bodies: Gas Safe Register, OFTEC, and other compliance organizations when required
• Legal Authorities: When required by law or to protect our legal rights
• Finance Partners: When you apply for finance options for installations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Service records: 6 years (for warranty and compliance purposes)
• Financial records: 7 years (as required by UK tax law)
• Gas safety records: 2 years minimum (as required by Gas Safe regulations)
• Marketing consent: Until you withdraw consent or 3 years of inactivity

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@ecoheatwave.uk or call 07300 040096.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and confidentiality

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance

You can control cookie settings through your browser. However, disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites (such as Gas Safe Register, OFTEC, or social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

Significant changes will be communicated through our website or by email to registered customers.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):